Tuesday, 15 November 2011

BPO Interview Question


The BPO that you wish to work for?

These questions basically depend on the type of business that the BPO caters to. Before going for a BPO interview, make sure that you have decided which BPO you wish to work for – whether it is voice oriented or non voice oriented.
What is BPO sector?
BPO sector is one of the top most growing industry in India.  It provide Business process outsourcing through a systematic way and a lot of trained employees getting a  good reward in this sector.  It will help Indian economy to  grow very fast in the last 1 decade.  I, think,  It is the  best in industry.
What is a BPO?
This question basically checks the awareness of the individual, and also tries to find out whether the person has really done any kind of homework before applying for the job and appearing for the interview.  BPO stands for Business Process Outsourcing, which basically means the outsourcing of various business processes.
What is a Call Center?
There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced.  A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.
Refer to the articles – Call Center Interview and Help Desk Interview Questions at the Customer service job interview tips category.
4) WHAT DO YOU KNOW ABOUT BPO’S?

ANS) BPO STANDS FOR BUSINESS PROCESS OUTSOURCING.
THERE ARE TWO KINDS OF BPO’S
1) INBOUND – YOU WILL HAVE TO RECEIVE THE CALLS.
2) OUTBOUND – YOU WILL HAVE TO MAKE THE CALLS.

Tell us about your previous call center work experience and describe the manner in which you serviced the customers?

This question may be thrown at you in the middle of the interview and you must be prepared for it. Before heading for any call center job interview, you must always review your past work experience and note down the highlights.


Also, call centers look for team players, so focus on the successes you achieved with a team and talk about the achievements as being part of a team effort, not as your personal achievements. As far as the customer service part goes, you have to lay it down straight – tell your prospective employers about how you handled customers without any fiction thrown in.’

Are you proficient in using different software? What are your computer skills?

All call centers use net telephony because it is cheaper than using land lines. Next, all call centers have a customer database and you must figure out what software is used for maintaining a customer database across different call centers.


Then there are the log files, which have to be created after every call is answered. Finally, there are the usual applications such as MS Word, Excel, etc. Figure out all these software before you go for the interview.

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